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"dsl install" or "setup DNS"
Ticket Tracking System

Create A Ticket:
Use our Support Form to generate a trouble ticket.

Track Open Tickets
Net Access Customers can track the status of trouble tickets using our customer care web interface.
Browse Our Help Files

The Net Access TAC (Technical Assistance Center) is ready to help you. The pages below provide assistance with many common problems which can be corrected without contacting tech support. Should you not find the answers to your problems and need technical assistance, then use our help form to get a fast resolution to your problem.



Quick Links

Customer Service FAQs
What is your mailing address?
Can I view my account on line?
How can I contact the billing department?

Support FAQs
How do I set up a home network?
How can I check my email while I am traveling?
When I check my email it says it is receiving messages, but it just hangs. Why?

Customer Care FAQs
What is Customer Care (CC)?
What can I do with Customer Care?
Are other services planned for the future?

SpamStomper FAQs
What is SpamStomper?
How does SpamStomper work?
Will SpamStomper catch every virus and all Spam sent to me?

Sign Up For Dial Up FAQs
Can I access my account immediately?
What is a Static IP? Do I need one?
I have an old version of Internet Explorer. Can you send me the latest version? Is there a charge?


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Need More Help?
Looking for phone numbers, addresses or just want to send us email?
Email Customer Service for further assistance or you can Leave Feedback & Post Bugs about our web site.





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Net Access Corporation
9 Wing Drive
Cedar Knolls, NJ 07927
(973) 590-5000
(800) 638-6336

Servicing the North East, including New Jersey and New York.