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Net Access Corporation Privacy Policy
Net Access
Corporation firmly supports everyone's right to personal
privacy. At the same time, we need to collect certain
information from our customers in order to provide quality
service. Our privacy policy explains the ways in which we
collect, use and safeguard your personal information.
Since Internet technology is always changing, and
government regulations may alter in response, Net Access's
policies and procedures are also subject to change without
notice. Any changes made to our privacy policy will be
listed on this page. Please read this Privacy Policy
carefully.
1. Collecting Information
When you sign up for our services, NAC will ask you for
certain account information, such as your name, address, phone
number, credit card information, and security password.
NAC will use this information to maintain contact with
customers, and for billing and collection purposes.
In the course of providing service to our customers, we
constantly collect, transmit and store information and
communications that may be deemed private or sensitive.
Personal information transmitted by
customers over our service, such as email, may be temporarily
stored on our servers for use of our customers. NAC does
not collect or
archive such information for its own use.
In the normal course of providing
service, NAC maintains log files of aggregate internet
activity. NAC uses this information internally to analyze
trends and to aid in spotting abuse of service or criminal
activity. These logs are not shared with any third party or
marketing concern, but may be provided to law enforcement
agencies in situations where NAC deems it justifiable and/or
legally necessary.
2. Our
Use of Your Information
NAC uses customer information to contact customers
regarding their service, resolve disputes, troubleshoot
problems and enforce NAC's Terms of Service. Ways in which we
use this information include:
- System Activities: To create a unique user account,
we will use some or all of your personal
information.
- Billing: To properly bill your account, we will use some
or all of your personal information.
- Information to our Clients: From time to time, we may use
the information you provide to us to notify you by
telephone, e-mail or regular mail about service issues or new
service offerings.
- Email: We use return email addresses, or the email
address you provide, to answer the email we receive. Such
addresses are not used for any other purpose and are not
shared with outside parties.
- System-usage: We use non-identifying and aggregate
information to better develop our services. All such
information is aggregated information, and in no way can be
used to identify you as an individual.
NAC disclaims any intention to censor,
edit or engage in ongoing review or surveillance of
communications stored on or transmitted through its facilities
by customers or others. NAC will, however, review, delete or
block access to communications that may harm NAC, its
customers or third parties. The grounds on which NAC may take
such action include, but are not limited to, actual or
potential violations of NAC's Acceptable Use
Policy or Terms of Service
.
3. Our Disclosure of Your Information
NAC will NEVER divulge your email address to
marketing companies or spammers for any reason. NAC will NEVER sell, barter, or
otherwise give away your email address for commercial purposes. We
respect you as a human being and as a customer, we support your
right to privacy, and we do not support senders of unsolicited commercial email (spam).
All personal information - including and similar to your
name, address, telephone number, account activities and e-mail
address - provided by you will be kept confidential. It will
not be released, sold, or rented to any entities or
individuals outside of NAC or its authorized partners (who
must have an equivalent privacy policy). No one, including NAC
staff members, will be allowed to read or examine the
information contained in electronic mail of users unless under
direct court order or with permission from users to do so.
Files will be removed by the system operators without
affecting the privacy of users. Any unclaimed material will be
destroyed without inspection of the content.
NAC will not disclose its customers' personal and account
information unless NAC has reason to believe that disclosing
such information is necessary to identify, make contact with,
or bring legal action against someone who may be causing harm
or interfering with the rights or property of Net Access, its
customers, or others, or where NAC has a good faith belief
that the law requires such disclosure.
NAC also will not, except for reasons stated below,
disclose to third parties the contents of any electronic mail
or other electronic communications that NAC stores or
transmits for its customers. The circumstances under which NAC
will disclose such electronic customer communications are
when:
- It is necessary in order to provide service to the
customer;
- It is necessary to protect the legitimate interests of
NAC and its customers;
- It is required to cooperate with interception orders,
warrants, or other legal processes that NAC determines in
its sole discretion to be valid and enforceable;
and
- It is necessary to provide to a law enforcement agency
when the contents are inadvertently obtained by NAC and
appear to pertain to the commission of a crime.
4. Data Security
NAC will protect the confidentiality of
customer information, account information and personal
communications to the fullest extent possible and consistent with the law
and the legitimate interests of NAC, its customers, partners
and employees. NAC has industry-standard security measures
in place to protect and prevent the loss, misuse, and
alteration of the information under its control. While "perfect
security" does not exist on the Internet, our technical experts at
NAC work hard to ensure your secure use of our services. We
make every effort to ensure the integrity and security of
our network and systems, but we cannot guarantee that our
security measures will prevent third-parties from illegally
obtaining this information.
5. Third Party Collection of Information
Our policy only addresses the use and disclosure of
information we collect from you. To the extent that you
disclose your information to other parties on our system or
other sites throughout the Internet, different rules may apply
to their use or disclosure of the personal information you
disclose to them. We encourage you to be cautious when
disclosing personal information to others over the
Internet.
At some web sites, you can purchase products and services
or register to receive materials, such as a catalog or new
product and service updates. In many cases, you may be asked
to provide contact information, such as your name, address,
email address, phone number, and credit/debit card
information. If you complete an order for someone else, such
as an online gift order sent directly to a recipient, you may
be asked to provide information about the recipient, such as
the recipient’s name, address, and phone number. NAC has no
control over third-party web sites and their use of any
personal information you provide when placing such an order.
Please exercise care when doing so.
6. NAC’s Commitment to Children's Privacy
Protecting children’s privacy is especially important
to us. It is our policy to comply with the Children’s Online
Privacy Protection Act of 1998 and other applicable laws. NAC
does not attempt to ask or collect information from any person
under the age of 18.
For further information about tips, tools, age-appropriate
or child-friendly Web sites and how to report online trouble,
please visit http://www.getnetwise.org.
NAC recommends that children ask a
parent for permission before sending any personal information
anywhere using the Internet.
7. Changes
NAC reserves the right to revise, amend, or modify this
Privacy Policy and our other policies and agreements at any
time and in any manner. Any changes, revisions,
alterations or modifications of this Privacy Policy will
appear on this webpage: http://www.nac.net/privacy.asp.
8. Contact Us
Should you have any questions regarding NAC's privacy
policies, please call us at 973-590-5000.
Version 1.1
Effective
8/17/04
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